Privacy Policy
EGLO India Private Limited having its registered office at A-307, Ansal Chambers - I, 3 Bhikaji Cama Place, New Delhi 110066, India (hereinafter referred as “EGLO India” or “we” or “our” or “us”) take privacy seriously. We believe the personal identifiable information you share with us should be used for the purpose of working to your benefit.
For the purpose of this Privacy Policy, “user”, “you”, “your” shall mean the original and immediate purchaser of the Product(s), and/or the invoice against the purchase of the Product(s) from EGLO India. All capitalized terms used and not defined herein shall have the meaning set forth in the General Terms & Conditions.
By providing your personal identifiable information or purchasing our Product(s), you expressly agree to be bound by the terms and conditions of this Privacy Policy agree to be governed by the laws of India including but not limited to Information Technology Act 2000 and rules (“Applicable Data Privacy Laws”).
COLLECTION OF PERSONAL IDENTIFIABLE INFORMATION
We collect various types of personal identifiable information in connection with the purchase of our Product(s), including:
- Information you provide directly to us;
- Information we collect about your use of our Product(s); and
- Information we obtain from third-party sources.
We also use the information we collect in ways described to you at the point of collection, or otherwise with your consent.
USE OF INFORMATION
We collect, use, process, combine, retain and store your personal identifiable information that we collect or receive for the following purposes:
- to improve customer service and respond to your requests
- to personalize your user experience and improve our Product(s)
- to process your transactions and deliver the products you have ordered
- to send periodic emails, newsletters, or other communications
- to administer surveys, promotions, or other features of our Product(s)
- to detect, prevent, and address technical issues
- to communicate with you and respond to your requests, such as to respond to your questions, contact you about any changes to the service,
- to comply with the legal obligations and requirements
- to fulfil any other purpose for which you provide personal identifiable information ; and
- for any other lawful purpose or other purposes that you provide us with your consent.
If you have any inquiries regarding our usage practices or wish to exercise your right to opt-out of the use of your personal identifiable information for marketing purposes, please be advised that you may contact us at any time using the contact information provided below.
DISCLOSURE OF INFORMATION
We will not disclose your personal identifiable information to third parties for their own independent marketing or business purposes without your consent. However, we may disclose your personal identifiable information to the following entities:
- Your personal identifiable information may be shared amongst the EGLO India group and its related subsidiaries and affiliates.
- We also may share your personal identifiable information with trusted business partners. These entities may use your personal identifiable information to make predictions about your interests and may provide you with promotional materials, advertisements and other materials.
- We also may disclose your personal identifiable information to third parties that provide services for or on behalf of us, such as companies that run service centres, help us with billing or that send emails on our behalf. These entities are limited in their ability to use your personal identifiable information for purposes other than providing services for us.
- When required by the applicable law or as necessary for the purpose of providing you the Product(s).
- We may disclose your personal identifiable information to a third party as part of a merger or transfer, or in the event of a bankruptcy.
- In addition to the disclosures described in this Privacy Policy, we may share personal identifiable information about you with the third parties upon your consent.
LINKS TO OTHER SITES
While purchasing Products(s) from us, you come across third party links to other websites that are not operated by EGLO India. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
SECURITY PRECAUTIONS
We are committed to protecting the security of your personal identifiable information . We use a various organisational and technical measures provided by the Applicable Data Privacy Laws to help protect your personal identifiable information from unauthorized access, use, or disclosure.
However, please note that no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable measures designed to protect personal identifiable information , we cannot guarantee its absolute security.
OPT-OUT
We provide all users with the opportunity to opt out of receiving non-essential (promotional, marketing-related) communications from us. If you do not wish to receive promotional communications from us, then please write to the contact information provided below and we will do that for you.
ADVERTISEMENT
We may use third-party advertising companies to serve relevant advertisement to you. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites to provide advertisements about Product(s) of interest to you.
COOKIES
To enrich and perfect your online experience, EGLO India uses “Cookies” or similar technologies to display personalized content, appropriate advertising and store your preferences on your computer.
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. EGLO India uses cookies to help identify, track visitors and their preferences. If you do not wish to have cookies placed on your computers, we suggest you to set your browsers to refuse cookies.
DATA RETENTION
We retain your personal identifiable information under Applicable Data Privacy Laws, for a period no longer than is required for the purpose for which it was collected or as required under any Applicable Data Privacy Laws. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse, to enable EGLO India to exercise its legal rights and/or defend against legal claims or if required by law or for other legitimate purposes. We may continue to retain your data in anonymised form for analytical and research purposes.
YOUR RIGHTS
We are committed to take every reasonable step to ensure the accuracy of your personal identifiable information . You may access, correct, delete and update your personal identifiable information directly by writing us at the contact information provided below to assist you with these requests.
You have the right to withdraw your consent to our processing of your personal identifiable information at any time, subject to the terms of this Privacy Policy and Applicable Data Privacy Laws. To exercise this right, please submit a written request to the contact information provided below, clearly indicating "Withdrawal of Consent" in the subject line of your correspondence. We will verify and process your request accordingly. Please note that withdrawing your consent will not have retroactive effect; however, withdrawal may impact or limit our ability to provide the Product(s) to you for which we consider that information to be necessary.
CHILDREN INFORMATION
We do not knowingly solicit or collect personal identifiable information from children under the age of 18 years. If you have shared any personal identifiable information of children under the age of 18 years, you represent that you have the authority to do so and permit us to use the information under this Privacy Policy.
YOUR CONSENT
By initiating request to purchase our Product(s) you will be deemed to have read, understood, agreed and bound by this Privacy Policy. You hereby consent to our collection, use and sharing, disclosure of your personal identifiable information . We reserve the right to change, modify, add or delete portions of the terms of Privacy Policy, at our sole discretion, at any time. If you do not agree with this Privacy Policy at any time, do not purchase our Product(s) or give us any of your personal identifiable information .
CHANGE TO PRIVACY POLICY
We encourage you to review our Privacy Policy periodically for updates. We reserve the right to modify this Privacy Policy at any time, with or without prior notice, to reflect changes in our Privacy Policy. In the event of significant modifications to the Privacy Policy, we will either display a notice or send you an email notification, as previously outlined, allowing you to examine the updated terms before continuing to purchase Product(s). If you disagree with any changes to our terms, you may contact us at the address provided below to request the deactivation of your account. Your continued purchase of Products from EGLO India following the implementation of any such modifications constitutes your acceptance of the amended or revised Privacy Policy.
GRIEVANCE OFFICER
If you have questions about this Privacy Policy or EGLO India’s personal identifiable information collection, use and disclosure practices, you may contact, the Grievance Officer appointed by EGLO India under the Applicable Data Privacy Laws. The name and contact details of the Grievance Officer are provided below:
Name: Nutan Sah
Designation: Digital Marketing Manager
Email: info_webshop_in@eglo.com
Address: EGLO INDIA PRIVATE LIMITED
A-307, Ansal Chambers I, 3 Bhikaji Cama Place, New Delhi 110066
We will use reasonable efforts to respond promptly to any requests, questions or concerns, which you may have regarding our use of your personal identifiable information.
Liability
EGLO shall not assume any liability for the accuracy, validity and completeness of the contents of the websites and shall provide the contents without any warranty. Contents and information are therefore non-committally provided in particular without offering any guarantee of product availabilities or properties.
EGLO shall not assume any liability for damage resulting from access or lack of access to the website, use of the website, the contents and information, as well as any references/links to other websites and subsequently from the use of such websites. Any liability or warranty by EGLO in connection with the provision of the website therefore is deemed excluded as far as legally permitted.
Data protection
Usage data
EGLO collects temporary user data via the access to the EGLO websites. These data include the name of the website called, the name of the file, date and time of the call, transferred data volume, report on the successful call, browser type and version, the user's operating system, referrer URL (the previously visited page), IP address, shortened by the last 3 digits, and the requesting provider. These data are saved rendered anonymous for control, administration and improvement of our websites; creation of person-related user profiles is excluded.
Personal data
Use of our website is generally possible without indicating any personal data. As far as any personal data are collected on our pages (e.g. name, email address, address), this is always done on a voluntary basis.
If you contact us, we will use the personal data transmitted to us freely only to answer your query.
If you submit a contact form, the data in this contact form will be sent to us by email and saved in our secured database. We shall use these data only in order to respond to your query.
Personal data shall not be passed on to any third parties outside of the group of undertakings.
General information on cookies
When visiting the EGLO website, information called "cookies" is saved on your computer so that users can be recognised at repeat visits and the EGLO website can be optimally adjusted to the needs and interests of these users. This website uses the CMS eZPublish Tool in order to recognise whether a user is already signed in.
If there is no cookie yet, we shall use the IP address of your location in order to forward you to the corresponding country version of our website. This ensures that you will see the contents in your country's language.
If you do not agree to storage of the cookies on your computer, please deactivate use of cookies in your browser. However, please note that you may not be able to fully use all functions of this EGLO website.
Google Analytics
This website uses Google Analytics, a web analysis service of Google Inc. ("Google"). Google Analytics uses "cookies". These are text files that are stored on your computer and that permit analysis of your use of the website. The information generated by the cookie concerning your use of the website is usually transferred to a server of Google in the USA and saved there. Since anonymisation of the IP address is activated on this website, your IP address will, however, be abbreviated by Google within member states of the European Union or other contracting states of the treaty on the European Economic Area before. Only in exceptions will the full IP address be transferred to a server of Google in the USA and abbreviated there. On the order of EGLO, Google will use this information in order to evaluate your use of the website, to compile reports on the website activities and in order to render further services connected to website use and internet use for EGLO. The IP address transmitted by your browser in the scope of Google Analytics shall not be combined with other data of Google. You can prevent storage of cookies by making the corresponding setting in your browser software; however, please note that you may be unable to fully use all functions of this website in this case.
You can also prevent transfer of the data generated by the cookie and referring to your use of the website (incl. your IP address) to Google and processing of these data by Google by downloading and installing the browser add-on to deactivate Google Analytics or clicking here in order to block tracking by Google Analytics on this website with a cookie. You can call the browser add-on under the following internet address: https://tools.google.com/dlpage/gaoptout?hl=de.
Use of the remarketing or "similar target group" function of Google Inc.
EGLO uses the remarketing or "similar target groups" function of Google Inc. ("Google") on the website. This function enables EGLO to provide targeted advertisement to the visitors of the website, in order to provide personalised interest-related advertisements for visitors of the EGLO websites when they visit other websites in the Google Display network. Google uses cookies to analyse the website use that forms the basis for compilation of the interest-related advertisements. For this, Google will save a small file with a number sequence in the browsers of the website visitors. This number is used to record visits to the website and anonymised data regarding use of the website. No personal data on the visitors of the website will be recorded. If you visit another website in the Google Display network subsequently, you will see advertisements that consider the previously called product and information areas with a high likelihood. You can permanently deactivate use of cookies by Google by following the following link and downloading and installing the plug-in provided there: https://www.google.com/settings/ads/plugin. Alternatively, you can deactivate use of cookies by third providers by calling the deactivation page of the Network Advertising Initiative at http://www.networkadvertising.org/choices/ and implementing the further information on opt-out described there. Further information on Google remarketing and the data privacy statement of Google can be viewed at: http://www.google.com/privacy/ads/.
Facebook-Plugin
This website uses Social Plugins of the social network facebook.com, which is operated by Facebook Inc., 1601 South California Avenue, Palo Alto, CA 94304, USA. After activation of the plugin by clicking the Facebook icon, a direct connection between your browser and the Facebook server will be established. Facebook is thereby informed that you visited our page with your IP address. If you click the Facebook "Like button" while you are logged in with your Facebook account, you can link contents of our pages to your Facebook profile. This way, Facebook will be able to assign your visit to our pages to your user account. Please note that we as provider of the pages have no knowledge of the contents of the transmitted data or their use by Facebook. Further information on this can be found in the data protection statement of Facebook at http://de-de.facebook.com/policy.php. If you do not want Facebook to be able to assign your visit to our pages to your Facebook user account, please log out of your Facebook user account.
Use of the Google "+1"-button
These websites use the "+1" button of the social network Google Plus of Google Inc., 1600 Amphitheatre Parkway, Mountain View, California, 94043 USA, (hereinafter: "Google").
If you call a page of our website that has the "+1" button, a connection to the Google servers in the USA is made and the button is displayed on the website by communication to your browser. Here, both your IP address and the information of which of our websites you visited are transmitted to the Google server. This applies no matter if you are registered or logged in at Google Plus. Transmission takes place for users who are not registered or not logged in as well.
The "+1" button is not used in order to record your visitors in the internet. When displaying a "+1" button, Google does not permanently log your browser history and does not otherwise evaluate your visit to a page with the "+1" button. Google will save data about your visit for about two weeks for system maintenance and troubleshooting purposes. These data are, however, not structured by individual profiles, user names or URLs and also will not be forwarded to us.
If you are also a member of Google Plus and logged in at Google Plus while you use the plug-in, the collected information about your website visit will be linked to your Google Plus account as well and disclosed to other users. In case of interactions as they are possible with the different Google plugins, the corresponding information concerning you will be collected, transmitted to Google and stored there as well. For an overview of the different types of Google plugins, see here: https://developers.google.com/+/plugins
If you have made your profile publicly accessible in the settings of Google Plus, your "+1" may be displayed in Google services, such as search results or your Google profile, or in other locations on the websites and advertisements online, as notes by Google together with your profile name and your photograph.
If you do not want Google to directly assign the collected information to your Google Plus profile, you must log out of Google Plus before visiting our website.
For more detailed information on collection and use of the data by Google, your rights in this respect and options for protecting your privacy, see the data privacy notes of Google: http://www.google.com/intl/de/policies/privacy/
You are also able to install the corresponding add-ons in your browser to prevent loading of the Google Plugins.
Facebook Remarketing
Our online offer uses the "Facebook Pixel" from the social network Facebook, operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA, or, if you are located in the EU, Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Facebook"). The Facebook Pixel enables Facebook to determine the visitors of our offer as a target group for the presentation of ads, called "Facebook-Ads". Accordingly, we use the Facebook Pixel to only show the Facebook-Ads placed by us to such Facebook users who have shown an interest in our online offer. By using the Facebook Pixel, we want to ensure that our Facebook-Ads correspond to the potential interest of users and are not annoying. The Facebook Pixel also allows us to track the effectiveness of Facebook advertisements for statistical and market research purposes by showing us whether users were forwarded to our website after they clicked on a Facebook advertisement.
The Facebook Pixel is integrated by Facebook directly when you visit our website and can store a cookie, i.e. a small file, on your device. If you then log into Facebook afterwards or visit Facebook while logged in, the visit to our offer will be recorded in your profile. The data collected about you is anonymous to us and does not give use any information about the identity of the user. However, the data is stored and processed by Facebook so that a connection to the respective user profile is possible. Facebook processes the data in accordance with Facebook's data usage guidelines. Accordingly, you will receive further information on how the remarketing pixel works and on the presentation of Facebook ads in general in Facebook's data usage policy: https://www.facebook.com/policy.php.
You may opt out of Facebook pixel collection and use of your information to display Facebook ads. To do this, you can go to the page set up by Facebook and follow the instructions on the settings for usage-based advertising: https://www.facebook.com/settings?tab=ads or explain the contradiction about the US page http://www.aboutads.info/choices/ or the EU page http://www.youronlinechoices.com/. The settings are platform-independent, i.e. they are adopted for all devices, such as desktop computers or mobile devices.
Revocation, changes, rectification and updates
As a user of our website, you have the right to demand free information on what data concerning you are stored by us and what purposes this serves upon a simple request. In addition to this, you can have inaccurate data corrected or data that are no longer required to be stored erased. Please contact us via the above contact options in these cases.