Cancel order | article
To cancel your order, simply let us know by email as soon as possible.
After your order has been successfully checked and canceled, you will receive a confirmation email and our accounting department will proceed with the necessary refund/payment, whichever applicable
We always process your valued order promptly in order to be able to offer you the usual service and short delivery times. If the delivery is already on its way at the time of your message and you insist on the cancellation, we would not be able to entertain the cancellation request.
If the delivery has already been delivered, we ask you to leave it in its original packaging and to register the return using the instructions for the complaint process under point 1 "Report a complaint".