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Problems with activating your Luminaire?
Problems with activating your Luminaire?
Please perform a RESET!
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How to reset a bulb or a remote control? (RESET)
How to reset a bulb or a remote control? (RESET)
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Reset luminaire
One of your light bulbs is linked to a remote control.
STEP 1
Turn on the light bulb.
STEP 2
Press the “ON“ and “Favourite 1“ buttons simultaneously for 3 seconds.
The light bulb will flicker in green.
The light bulb lights up in red.
You have successfully unlinked the light bulb.
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Reset remote control
One of your light bulbs is linked to a remote control and the application.
STEP 1
Turn on the light bulb.
Hold the light bulb icon.
Press the "Trash" icon and confirm.
The light bulb will flicker in green.
The light bulb lights up in red.
STEP 2
Press the "ON" and "Colour cycle" buttons simultaneously.
The light bulb flickers and resets.
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SITUATION 3
Electrical light bulb reset.
Start with the turned off light bulb.
Observe the following process with the switch:
Turn ON for 1 second
Turn OFF for 6 seconds
Turn ON for 1 second
Turn OFF for 6 seconds
Turn ON for 1 second
Turn OFF for 6 seconds
Turn ON for 12 seconds
Turn OFF for 6 seconds
Turn ON for 12 seconds
Turn OFF for 6 seconds
Turn ON
Once the process is over, the light bulb flickers in green.
It then lights up in red and is reset.
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How to reset a bulb without a remote control?
How to reset a bulb without a remote control?
Reset via app
The luminaire is linked to the application.
STEP 1
Turn on the light bulb.
STEP 2
Long press on the bulb icon.
Press the “Trash” icon and confirm.
The bulb will blink green.
The bulb lights up red.
If this is not the case, proceed to do a manual reset of the bulb.
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Manually reset light bulb to factory settings
Start with the bulb off.
Follow the steps with the switch:
Turn on 1 second
Turn off 6 seconds
Turn on 1 second
Turn off 6 seconds
Turn on 1 second
Turn off 6 seconds
Turn on 12 seconds
Turn off 6 seconds
Turn on 12 seconds
Turn off 6 seconds
Turn on
At the end of the procedure, the bulb flashes green.
Then it turns red.
It is reset.
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Which functions does a smart network of EGLO connect products bring?
Which functions does a smart network of EGLO connect products bring?
EGLO connect products use the latest Bluetooth technology (Bluetooth Low Energy/Bluetooth Smart). Combined with the EGLO by AwoX technology, this leads to new functions, such as:
- Protected Bluetooth network
- Network reach can be expanded without limitation.
- Up to 50 different EGLO connect luminaires at the same time can be controlled as a group.
- Simultaneous control by several users
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Can I also use commercial dimmers with EGLO connect luminaries?
Can I also use commercial dimmers with EGLO connect luminaries?
Since EGLO connect products have their own technology for gradual dimming of brightness, they are not compatible with normal dimmers.
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How are EGLO connect products controlled?
How are EGLO connect products controlled?
- EGLO connect remote control
- Smart Control App by AwoX: EGLO connect products can be controlled with the free app for Smartphones and Tablets.
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How many EGLO connect luminaires or lamps can be controlled at once?
How many EGLO connect luminaires or lamps can be controlled at once?
Due to the latest MESH technology, it is possible to control up to 50 EGLO connect luminaries or lamps at the same time.
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Can the EGLO connect products be controlled without a Smartphone or tablet?
Can the EGLO connect products be controlled without a Smartphone or tablet?
Luminaires or lamps that work with MESH technology can also be controlled without a Smartphone or tablet, by simply using the EGLO connect remote control.
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Which Smartphones and tablets are compatible with the Smart Control App by AwoX?
Which Smartphones and tablets are compatible with the Smart Control App by AwoX?
- iPhone / iPad / iPod
- iPhone 4S/5/5S/6/6S/7/SE
- iPad as of the third generation/iPad Mini, all versions
- iPod Touch as of the fifth generation
- Android Smartphones and tablets:
- As of Android version 4.3 with Bluetooth and Bluetooth Low Energy
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What is the service life of an EGLO connect lamp?
What is the service life of an EGLO connect lamp?
EGLO connect luminaries or lamps promise a service life of 20,000 hours.
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Does an illuminant/a luminaire remember the last set light colour or scene?
Does an illuminant/a luminaire remember the last set light colour or scene?
EGLO connect illuminants or luminaires are equipped with a memory function. In other words: The luminaire memorizes the last set setting before switching off (= disconnect from electrical main via switch) and recalls it when switched on again.
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How high is the energy consumption during standby?
How high is the energy consumption during standby?
The energy consumption during standby for illuminants with a nominal output of 9 watt under 0.5 watt.
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Reset instructions for manually resetting your EGLO connect luminaires?
Reset instructions for manually resetting your EGLO connect luminaires?
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Why does the Smart Control App by AwoX have to be registered?
Why does the Smart Control App by AwoX have to be registered?
In order to use the Smart Control App, every user must register at first connection. Only device information, favourites, settings and groups are saved in the cloud.
The main reason for this registration is the safety provided by this. No other user will have access to your luminaires or lamps unless you permit it.
Registration takes less than 30 seconds. Once you are registered, you do not have to enter your user name and password again when you open the App.
If you want to grant several persons access to the luminaires, e.g. your spouse children or friends, they only need to log in with the user data created by you at first registration. Device information, favourites, settings and groups are automatically transferred through the cloud.
Registration at initial connection therefore not only ensures safety, but also has very practical functions.
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Why do I need to enable tracking services on my Android smartphone to link my device to the luminaires?
Why do I need to enable tracking services on my Android smartphone to link my device to the luminaires?
Since the Android update to version 6.0 you have to activate the tracking services on every Android smartphone to be able to use Bluetooth Low Energy.
Your Android device therefore requires the positioning services to be activated, not the EGLO connect luminaires.
EGLO connect does not use any of the data released by activating the positioning services. iOS users do not have to activate the positioning services, for example, for using the Smart Control App by AwoX.
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Remote control in the APP - lamps can not be controlled
Remote control in the APP - lamps can not be controlled
To assign the remote control, please go to the "My groups" menu.
Then press and hold the remote control icon until the options menu shows up.
There you will find a list of your lamps. On the right side of the screen are boxes that you can select by clicking.
Please do not forget to save the settings in the top right corner of the screen.
Then the remote control should control your second lamp.
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How to pair a light bulb with the remote control?
How to pair a light bulb with the remote control?
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STEP 1
Turn on the light bulb.
STEP 2
Hold "ON" for 3 seconds.
The light bulb flickers.
The remote control is linked.
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How to pair a second light bulb with the remote control?
How to pair a second light bulb with the remote control?
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You have linked a light bulb to your remote control and you wish to add another light bulb to the same remote control?
STEP 1
Turn on the new light bulb.
STEP 2
Hold "ON" for 3 seconds.
The new light bulb flickers.
The remote control is linked.
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How to pair multiple light bulbs with multiple remote controls?
How to pair multiple light bulbs with multiple remote controls?
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SITUATION
You have 3 light bulbs. You wish to link 2 of them to 1 remote control and 1 of them to 1 other remote control.
STEP 1
Only turn on the light bulbs you wish to link to the 1st remote control.
STEP 2
Hold "ON" for 3 seconds.
The 2 light bulbs flicker.
The 1st pairing is complete.
STEP 3
Turn off the 2 light bulbs you have already linked and turn on the 3rd one.
STEP 4
Hold "ON" on the 2nd remote control for 3 seconds.
The light bulb flickers.
The 2nd pairing is complete.
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How to replace a faulty or lost remote?
How to replace a faulty or lost remote?
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SITUATION
You have installed light bulbs in the application and linked them to a remote control.
You have lost the remote control or it is defective, and you wish to replace it.
STEP 1
Launch the application and select "My controllers" in the menu.
Hold the remote control icon.
Deselect all the linked light bulbs.
Save the link.
STEP 2
Return to "My controllers".
Hold the remote control icon.
Press the "Trash" icon and confirm.
STEP 3
Select "My groups".
Hold the group.
Press the "Trash" icon and confirm.
The old remote control has been removed from the application.
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How to add the new remote control:
Launch the application and select "My controllers" in the menu.
Switch the remote control to Smartphone mode by pressing the "ON" & "Blue" buttons simultaneously for 3 seconds.
The remote control flickers in red.
Press "+" briefly.
The application detects the new remote control.
Select the new remote control icon (hold).
Confirm the installation wizard screens.
STEP 4
On the linking screen, select the light bulbs to be linked to the remote control.
Save the link.
The new remote control is now installed in the application and controls the selected light bulbs.
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Can the EGLO connect products be controlled without a remote control?
Can the EGLO connect products be controlled without a remote control?
Luminaires or lamps that work with MESH technology can also be controlled without a remote control tablet, by simple using a Smartphone or tablet.
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What should I do if my luminaires do not react or only react very badly to the remote control?
What should I do if my luminaires do not react or only react very badly to the remote control?
If the luminaire does not react to the remote control signal, the luminaire must be manually reset and then connected to the remote control again.
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How to use the SmartCONTROL application for the first time?
How to use the SmartCONTROL application for the first time?
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STEP 1
You must create an account during the first login.
Fill in the required fields.
You will receive an email confirming the creation of your account.
STEP 2
Launch the SmartCONTROL application.
STEP 3
Accept the suggested settings: Bluetooth, location, notifications.
Enter your access codes.
SmartCONTROL is now accessible.
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How to install 2 bulbs and 1 remote control in the SmartCONTROL app?
How to install 2 bulbs and 1 remote control in the SmartCONTROL app?
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SITUATION
You have 2 light bulbs linked to 1 remote control.
You also wish to control these light bulbs with the application.
STEP 1
Launch the SmartCONTROL application.
The application recognises the light bulbs and the linked remote control. Launch the installation wizard.
STEP 2 Connect the remote control
Switch the remote control to Smartphone mode by pressing the "ON" & "Blue" buttons simultaneously for 3 seconds.
The remote control flickers in red.
Select the remote control detected by the application.
Confirm the remote control installation screens.
STEP 3
The application detects 2 light bulbs already linked to the remote control.
They must now be installed in the application.
Select the first light bulb to be installed.
Confirm the light bulb installation screens.
Change the light bulb name if you wish to and select "Next".
Confirm the light bulb installation screens and select "Next".
Select the room you wish to link and select "Next".
The installation is over, select "Done".
Select the last light bulb to be installed.
Confirm the installation wizard screens.
The 2 light bulbs linked to the remote control have been installed in the application.
The 2 light bulbs are controllable by the remote control and the application.
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How to associate a new bulb with a group of bulbs already installed in the app?
How to associate a new bulb with a group of bulbs already installed in the app?
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SITUATION
If you have already installed light bulbs and remote controls in an application, it is a requirement to use this application to link new light bulbs.
STEP 1
Turn on all the light bulbs.
STEP 2
Launch the SmartCONTROL application.
Installation of the new light bulb in the application.
Confirm the light bulb installation screens and select "Next".
The second light bulb is controllable in the application but not with the remote control yet.
To link the remote control to the new light bulb, select "My groups" in the menu.
Hold the remote control icon.
Tick the new light bulb box to link it to the remote control.
Confirm the link.
The remote control and the application control the two light bulbs.
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How to pair a new remote control in a system already installed on the app?
How to pair a new remote control in a system already installed on the app?
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SITUATION
You have 3 light bulbs linked to 1 remote control and installed in the application.
You wish to control two of these light bulbs with another remote control.
STEP 1
Launch the application and select "My controllers" in the menu.
Switch the remote control to Smartphone mode by pressing the "ON" & "Blue" buttons simultaneously for 3 seconds.
The remote control flickers in red.
Press "+" briefly.
The application detects the new remote control.
Select the new remote control icon (hold).
Confirm the installation wizard screens.
STEP 2
On the light bulb linking screen, select the light bulbs to be linked to the remote control.
Save the link.
The remote control is now installed in the application and controls the 2 selected light bulbs.
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Pairing a bulb with the app
Pairing a bulb with the app
Go to "My Devices"
Click the “+” icon.
Select the bulb.
Installation of the new bulb in the application.
Validate the installation screens.
Then click “next”.
The bulb is now available in the app.
You can access the settings of this bulb.
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How can presence be simulated?
How can presence be simulated?
By using the on and off programm (ALARM) it is possible to simulate presence.
Alarms have to be programmed before abscence. (Check out our video "How to program lights on & off (alarm)?")
Note: Power supply has to be maintained.
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Can EGLO connect products be operated with several devices?
Can EGLO connect products be operated with several devices?
EGLO connect products can be connected with several devices (Android and iOS). For each further device, just log in with your user data created during the initial logon.
Simultaneous use may cause problems (i.e. bulb out of reach).
In order to restore controllability, scroll or swipe downwards in the app's device overview (= "refresh") or switch the Bluetooth service off and on again.
All linked bulbs in the app should then be visible and controllable again.
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"Alarm" has become "Programs"
"Alarm" has become "Programs"
During the last update of the Smart Control App by AwoX, the "Alarm" function was replaced by the new "Programs" feature.
Thanks to the new feature it is now possible to use five new options for better control and handling. These new features are:
- Timer
- Night light
- Twilight simulator
- Prescene simulator
- Program
- Timer
The timer allow you to set a countdown for switching your EGLO connect luminaires on or off.
Night light:
With the new "Night light" function, the switch-on and switch-off times of your EGLO connect luminaires can be easily programmed. Choose your personal period, the preferred days of the week, the desired sequence and brightness and illuminate your home during the night.
Twilight simulator
The twilight simulator makes it easy to set the time that your EGLO connect luminaires need for increasing illumination before they reach full brightness at the set time.
Prescene Simulator
Use the prescene simulator to create a schedule to simulate an prescene even when you are not at home.
Program
The new "Program" function allows you to create daily programs that switch your EGLO connect products on and off. This feature is especially recommended for those who often forget to turn off the luminaires before leaving the house.
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How to program lights on & off (alarm)?
How to program lights on & off (alarm)?
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CONTEXT
Your light is controllable from the app.
Click on
Select "Alarms"
Click the "+" icon to add an alarm
Set the desired time
Choose Turn Off or Turn On
Select at what time the light turn either off or on
Select the days when the alarm should repeat
Save
The alarm is programmed
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Information about the new PRESET function
Information about the new PRESET function
In the FAVORITES you will now find 4 so-called "PRESETS". These 4 PRESETS are "programmable favourites".
These PRESETS are stored at item level, but can also be used at individual luminaire level, room level or group level.
With this new feature it is now possible to create individual lighting scenes for rooms or groups.
How is a PRESET saved?
Select the desired lighting setting for your luminaire. You can do this either by selecting a favourite or by adjusting the lighting scene using the colour palette.
Press and hold the desired PRESET button to save the setting at luminaire level.
IMPORTANT: You can also set the desired lighting scene using the remote control.
Press and hold one of the two buttons for favourites on the remote control to save the setting.
Favourites button 1 on the remote control = PRESET 1, button 2 = PRESET 2.
How to call up a PRESET?
You can call up the PRESETS using the application (at luminaire level, room level or group level to which the luminaire is assigned) To do this, briefly press the respective PRESET button.
PRESET 1 and PRESET 2 can also be called up using the remote control. They correspond to the "FAVORIT 1" and "FAVORIT 2" buttons on the remote control.
IMPORTANT: Before version 5.3.2, "FAVORIT 1" and "FAVORIT 2" on the remote control were intended to call up preset favourites for all luminaires controlled by the remote control. The favourite was then applied to ALL luminaires.
With version 5.3.2, the "FAVORIT 1" and "FAVORIT 2" buttons call up the PRESETS individually set for the respective luminaire. This now allows individual lighting scenes for entire rooms or groups to be set and saved! Below is an example of how to create such a lighting scenario for a room.
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How to create a group?
How to create a group?
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CONTEXT
With at least 2bulbs installed, you can group them for simultaneous control.
Select "My groups"
Click the "+" icon to create a new group
Give your group a name
Check the bulbs to add to the group
Save your settings
You can now control the bulbs of your group in "My Groups".
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How to use the light control?
How to use the light control?
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CONTEXT
Your light is controllable from the app.
Click on
Select a favorite of your choice, color or white
or go to the following control screens, click on the icons in the bottom banner.
Select a color on the palette.
Adjust the brightness
Select an ambiance (For groups of bulbs)
Select a Sequence mode (Auto color change)
Play music to start disco mode (Brightness & color vary to the rhythm of the music)
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How do I connect the sensor to the app?
How do I connect the sensor to the app?
Open the menu item "My Controllers".
Go to top right on "+".
Press and hold the action button of the sensor for approx. 5 seconds.
When the button is released, the LED on the sensor starts flashing rapidly.
The sensor is detected.
Please follow the steps of the installation wizard.
Now you can make various settings:
- Brightness threshold
- Motion Sensor
- Night Mode
Note that the modes can be activated individually or together!
Please click on the diskette at the top right before finishing each setting to save any changes you have made!
Brightness threshold:
Here you can set the brightness threshold, which determines at which brightness the sensor should switch.
As soon as the set threshold value is reached, the controller displays green.
(Attention: the transfer of the value from the sensor to the app can take a short moment)
Please set up the sensor at the location where it will be mounted so that the brightness threshold is set correctly.
If the brightness threshold is set incorrectly, the sensor may not react!
Motion Sensor:
Oeprate the motion detection according to your wishes!
You can select the duration, sensitivity, brightness and light colour as desired.
Night Mode:
In night mode, you can select your preferred light color and brightness.
As soon as the sensor detects that it is night, it switches on the set lighting!
Combination Motion & Night:
It is also possible to implement a combination of motion detection and night mode.
To do this, simply activate both modes in the settings. When night falls, the sensor detects this and switches to night mode. The luminaire shines with an intensity of approx. 20%.
If a movement is detected, the sensor switches the luminaire to 100% intensity for the set time.
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How can I adjust the sensor?
How can I adjust the sensor?
Open the menu item "My Controllers".
To be able to make adjustments, you must always activate the sensor.
Press and hold the action button of the sensor for 5 seconds.
The sensor changes from a grey symbol to a bright symbol.
Press and hold the sensor icon in the app until the settings open.
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How can I reset the sensor? (RESET)
How can I reset the sensor? (RESET)
To reset the motion sensor to factory settings, press and hold the button on the sensor for about 10 seconds.
After that, it starts flashing continuously if the RESET was successful.
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How can I assign luminaires to the sensor?
How can I assign luminaires to the sensor?
Once the configuration is complete, you must assign the luminaires to be controlled to the sensor.
This works as follows:
Go to the menu item "My groups".
There you will find the sensor as an image.
Press and hold the sensor icon until the settings open.
Now you can assign the desired luminaires to the sensor, which it should control.
A check mark on the right edge of the screen selects the luminaires.
When you are finished, please save the settings by clicking on the diskette (upper right corner of the screen).
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How does night mode work?
How does night mode work?
If night mode is activated, the EGLO connect sensor reacts in two different ways
If the ambient brightness is below the set brightness threshold, the EGLO connect luminaires or illuminants are switched on with the selected light intensity.
If the ambient brightness is above the set brightness level, the EGLO connect luminaires remain switched off
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How does night motion detection work?
How does night motion detection work?
If night motion detection is activated, the EGLO connect sensor switches the luminaires on with the selected luminaire intensity when motions are detected. You can choose from three motion detection sensitivities.
The luminaire switches off after the selected time if no motion is detected.
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How does the combination of night mode and night motion detection work?
How does the combination of night mode and night motion detection work?
If night mode and night motion mode are activated, the EGLO connect sensor reacts as follows.
If the ambient brightness is below the set brightness threshold, the EGLO connect luminaires or illuminants are switched on with the selected light intensity.
If the sensor detects motions, the luminaires are activated with even higher brightness for the time you have selected.
If no motion is detected, the luminaires remain switched on with the selected light intensity of the night mode.
If the ambient brightness is above the set brightness level, the EGLO connect luminaires remain switched off. -
How do I delete the sensor from the app?
How do I delete the sensor from the app?
Open the menu item "My Controllers".
Press and hold the action button of the sensor for 5 seconds.
The sensor changes from a grey symbol to a bright symbol.
Press and hold the sensor icon in the app until the settings open.
To delete, click on the"trash can" icon in the upper right corner of the screen.
Confirm the deletion process.
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Why does my luminaire not respond to the sensor?
Why does my luminaire not respond to the sensor?
Have you assigned the (correct) luminaires to the sensor?
If not, please go to "How can I assign luminaires to the sensor?"
If the assignment is correct, please check whether the brightness threshold is set correctly in the settings!
This is correct if the slider is green.
(Attention: the transfer of the value from the sensor to the app can take a short moment)
For further information, please see "Brightness threshold"under "How do I connect the sensor to the APP?
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How to adjust the connect Plug?
How to adjust the connect Plug?
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How to adjust the connect Plug Plus?
How to adjust the connect Plug Plus?
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How to connect the EGLO connect Plug Plus with Amazon Alexa
How to connect the EGLO connect Plug Plus with Amazon Alexa
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How to change names of the EGLO connect devices subsequently to use them with Amazon Alexa
How to change names of the EGLO connect devices subsequently to use them with Amazon Alexa
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How to connect the EGLO connect Plug Plus with Google Home
How to connect the EGLO connect Plug Plus with Google Home
Has our support area not provided you with an answer? Write to smart.support@eglo.com